Refund policy
At Nova Abstract, every item is made to order.
Because our artwork is produced specifically for each customer, we do not accept returns or exchanges for change of mind, incorrect size selection, or ordering mistakes.
However, customer satisfaction is important to us.
If your order arrives
• damaged
• defective
• incorrect
• or with a printing/manufacturing issue
please contact us within 14 days of delivery at:
Please do not return any item without contacting us first. If a return is required, we will provide the correct return instructions after reviewing your claim.
Please include:
• your order number
• a description of the issue
• clear photographs of the product and packaging
Where appropriate, we will arrange a replacement or refund.
If your order has not arrived within the expected delivery timeframe, please contact us and we work with trusted specialist production partners around the world. Where a manufacturing issue is confirmed, we will arrange a replacement or refund as appropriate.
As our products are custom made, cancellations may not be possible once production has started.
Contact Us
If you have any questions before or after placing an order, we’re always happy to help.
Email: hello@nova-abstract.com
We aim to respond within 1–2 business days.